Legal
Refund Policy
Last updated: 28 August 2026
1. Successful reports
Because a Cherry Comet report is an immediately delivered digital product generated for a specific website, purchases are generally non-refundable once the scan has completed successfully and the report has been displayed or delivered.
2. When a refund is available
You may request a refund for a duplicate charge, a payment taken when no scan access was provided, or a technical failure that prevents us from generating the purchased report after reasonable troubleshooting.
3. When a refund is not available
A low score, disagreement with a diagnostic result, a change of mind after delivery, failure to implement recommendations, or lack of improved rankings or business results does not qualify for a refund.
4. How to request one
Email hello@cherrycomet.com within 14 days of purchase with the purchaser email, order number, website URL, and a short explanation. Approved refunds are returned through the original payment method and may take several business days to appear.
5. Payment provider rights
Where Lemon Squeezy acts as merchant of record, its applicable buyer, refund, chargeback, and consumer-protection procedures also apply. Nothing in this policy removes rights that cannot legally be waived.